All items are checked thoroughly by Athletes Choice Customer Service prior to dispatch however should you receive an item that is faulty, damaged, not what was ordered, then we will absolutely refund or exchange the product.
In order to receive the refund or exchange we require you to notify us within 24 hours of receiving your delivery, by contacting us at firstname.lastname@example.org At our discretion we will gladly issue either an exchange or refund depending on availability.
The FINE PRINT:The following items cannot be returned or exchanged:
- Items returned more than 7 days after delivery.
- Any item that is not in its original packaging or whose original packaging has been altered.
- Any item that is not in its original condition, damaged, or missing its original tags.
- Used, worn, altered, personalized or laundered items.
- Sale and bargain items.
- Customized items.
- Goods returned without a Return Authority Number.
To return an item, please provide the following information within your email:
- Your name and address
- Your full contact details, phone and email
- Your invoice number and invoice date
- A description of the item you are returning as well as the reason for the return.
Upon receipt of your email we will then contact you to advise details for the return and will issue you with a Return Authority Number. Please note all returns must be made within 7 days from issue of the Return Authority Number and replacement or refund will not be provided until the items have been received back to Athletes Choice.
All items must be returned unused and in their original packaging. It is your responsibility to ensure the items are packed appropriately so as to avoid further damage upon return. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
All returns or exchanges must be sent to:
546 – 552A Clarke Road
Canada V3J 0A3
Return authorization number should be placed on or near the address label.
New, unused merchandise returned with authorization later than 21 days of our original shipment are subject handling and restocking charge equivalent to 25% of purchase costs. Shipping and handling charges are not refundable. The restocking fee does not apply to defective items.